Frequently Asked Questions

Answers to common questions about ZYVORA STAY

General FAQ

1. What is ZYVORA STAY?

ZYVORA STAY is an online travel and hotel booking platform where travelers can book hotels, resorts, villas, homestays, holiday packages, flights, buses, cabs, and other travel-related services.

2. How do I book a hotel?

Search your destination, select your travel dates, compare available properties, choose your preferred hotel, complete the payment, and receive an instant booking confirmation.

3. Is my booking confirmed immediately?

Yes. Once your payment is successful and the hotel confirms availability, you will receive a booking confirmation via email and SMS/WhatsApp.

4. Can I cancel my booking?

Yes. Cancellation is subject to the cancellation policy of the respective hotel or service provider.

5. How long does it take to receive a refund?

Eligible refunds are generally processed within 7–14 business days, depending on your bank or payment method.

6. Are there any hidden charges?

No. The total payable amount, including applicable taxes and fees, is displayed before payment.

7. Which payment methods are accepted?

We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and EMI (where applicable).

8. Can I modify my booking after confirmation?

Yes, depending on hotel availability and the property's modification policy. Additional charges may apply.

9. How can I contact customer support?

You can contact us through Email, Phone, WhatsApp, or Live Chat (if available).

10. How do hotels become partners with ZYVORA STAY?

Hotels can click "Become a Partner", complete the registration form, upload the required documents, choose a membership plan, and submit the application for verification.

11. What are the benefits of becoming a hotel partner?

Partners receive more online visibility, featured listings, banner promotions, direct booking enquiries, marketing support, performance reports, and dedicated account support.

12. What membership plans are available?

We offer Platinum, Gold, Silver, and Bronze plans. Each plan provides different levels of visibility, advertising, and promotional benefits.

13. Can travel agencies join ZYVORA STAY?

Yes. Travel agencies, tour operators, destination management companies, and holiday package providers can register as partners.

14. Can restaurants and attractions advertise on ZYVORA STAY?

Yes. Restaurants, cafés, amusement parks, museums, adventure parks, shopping centers, spas, and other tourism-related businesses can advertise through our banner and membership plans.

15. How do banner advertisements work?

Businesses choose a banner placement and advertising package. Their banners are displayed across the homepage, search pages, hotel listings, destination pages, and other premium locations based on the selected plan.

16. Are banner advertisements rotated?

Yes. Banner advertisements are automatically rotated to provide fair visibility and maximize exposure for participating advertisers.

17. Can I advertise my business even if I don't have a hotel?

Yes. Airlines, banks, insurance companies, restaurants, travel agencies, cab operators, event organizers, shopping outlets, and tourism businesses can advertise on ZYVORA STAY.

18. Is my personal information secure?

Yes. We use secure payment gateways and industry-standard security measures to protect your personal information.

19. Does ZYVORA STAY offer special discounts?

Yes. We regularly provide seasonal offers, festival discounts, exclusive member deals, and promotional campaigns.

20. How can I contact ZYVORA STAY?

Email: support@zyvorastay.com · Website: www.zyvorastay.com · Customer Support: +91-9150003723 · Support Hours: 24×7

Advertisement FAQ

1. What is ZYVORA STAY Advertising?

ZYVORA STAY Advertising allows businesses to promote their products and services through premium banner placements across the ZYVORA STAY website, helping them reach thousands of travelers and potential customers.

2. Who can advertise on ZYVORA STAY?

Hotels & resorts, homestays & villas, travel agencies, tour operators, airlines, bus/cab operators, insurance companies, banks, restaurants, shopping malls, parks, event organizers, spas, tourism boards, educational institutions, healthcare, real estate, e-commerce, and any travel or hospitality-related business.

3. Where will my advertisement appear?

Homepage hero banner, top header, category/insurance/holiday banners, featured destinations and hotels, luxury collections, travel abroad, bottom/footer/side sticky/pop-up banners, search results, hotel detail pages, destination pages, and blog pages.

4. How many advertisement positions are available?

ZYVORA STAY offers 13 premium banner positions across the website.

5. Can multiple advertisers share the same banner position?

Yes. Banner advertisements are automatically rotated based on the advertiser's package and campaign schedule.

6. What advertisement packages are available?

Platinum, Gold, Silver, and Bronze. Each package offers different levels of visibility, banner priority, and promotional benefits.

7. How is advertisement priority decided?

Based on membership package, banner position, campaign duration, rotation schedule, and availability. Premium members receive higher priority placements.

8. What banner sizes are supported?

1920×600, 1200×250, 1200×120, 300×600, 600×400, and 1200×100 px.

9. What file formats are accepted?

JPG, PNG, WEBP, and GIF (if supported). High-resolution images are recommended.

10. Can I advertise multiple businesses?

Yes. A single advertiser may promote multiple hotels, products, destinations, or services under separate campaigns.

11. How long will my advertisement run?

Campaigns are available for 7, 15, 30, 60, 90, 180 days, 1 year, or custom durations.

12. Can I change my banner after it goes live?

Yes. Banner artwork, offers, and campaign details can be updated during the campaign, subject to approval.

13. Will I receive performance reports?

Yes. Reports may include impressions, clicks, CTR, enquiries, booking leads, and campaign performance.

14. What payment models are available?

Fixed monthly banner, CPM, CPC, CPA, sponsored listings, and featured placement packages.

15. How do I book an advertisement?

Register as an Advertiser → choose package → select banner position → upload design → complete payment → team review & approval → campaign goes live.

16. Can I target a specific city or destination?

Yes. Target by city, state, tourist destination, hotel category, travel interest, search results, or seasonal campaigns.

17. What content is not allowed?

Illegal products/services, misleading ads, adult content, prohibited gambling promotions, hate speech, and copyright-infringing material. All ads are reviewed before publication.

18. Can I advertise during festivals and holidays?

Yes. Special opportunities are available for New Year, Pongal, Valentine's Day, Summer Holidays, Diwali, Christmas, school vacations, long weekends, and other seasonal events.

19. Why should I advertise with ZYVORA STAY?

High visibility, targeted audience, more traffic and enquiries, more direct bookings, better brand recognition, cost-effective marketing, performance analytics, and flexible plans.

20. How can I contact the Advertising Team?

Email: advertising@zyvorastay.com · Support: +91-9150003723 · Website: www.zyvorastay.com · Business Hours: Monday to Saturday | 9:00 AM – 6:00 PM (IST)